The City of Dallas recognizes that 2020 has presented our nation with unprecedented times during this first half of the year. The COVID-19 Pandemic not only affected our nation, but we understand the impact it has had on our citizens and business owners as well. During these uncharted times, we have implemented additional policies to help our customers maintain Water, Sewer, and/or Sanitation services provided by the City of Dallas.

On March 30th, 2020, the City of Dallas passed the Emergency Declaration Ordinance (2020-06). During this ongoing declared emergency, the City of Dallas will not disconnect any public utility service for non-payment of charges accrued during this time, nor will any late penalties be applied to accounts.  At the conclusion of the declared emergency, there will be a 15-day grace period before disconnections will commence.

To further assist our customers, the City of Dallas is offering a special payment program to assist customers with past-due balances that occurred during this pandemic. This relief effort is an ongoing process to help our customers who may be experiencing a financial impact. The City of Dallas Pandemic Recovery Assistance Option will apply to bills that were due April 10th, 2020- July 10th, 2020. This special payment plan will defer the accrued amount during those 4 months and divide it over a 6 month re-payment period starting October 2020.

Requirements for payment plan:

  • Any balance incurred prior to April 2020, must be paid in full before payment plan can begin.
  • Any customer wanting to take advantage of the program must sign-up either online, via the City’s mobile app, or at city hall.
  • Repayment of deferment will begin October 2020. Deferment amount plus regular monthly bill must be paid to remain eligible.

The City of Dallas is looking forward to helping our community during these times. For more information, call our office at 770-443-8119.

To apply for the Pandemic Recovery Assistance Option, complete the application here.


Georgia’s COVID-19 Hotline

If you think you are experiencing symptoms of or have been exposed to COVID-19:

Please do not show up unannounced at an emergency room or health care facility.

Instead, you should first call you primary care doctor, urgent care clinic, or your local federally qualified healthcare center.

If you are not sure what to do or need more information, please call the State of Georgia’s COVID-19 hotline at 1-844-442-2681. This hotline is available from 8:00 a.m. to 5:00 p.m. daily and offers information in both English and Spanish. Up-to-date information regarding COVID-19 is available, and agents can also provide answers to questions regarding healthcare resources and community updates.

Know the Facts about Coronavirus 19

Centers for Disease Control and Prevention

Georgia Department of Public Health

Business Resource Information