Customer Water Leaks
The City of Dallas offers a leak adjustment on customer side leaks:
All customer meters are connected to an MXU device. This device allows us to pull hourly readings and usage from our Sensus Analytics system in our office via satellite.
If a leak is detected, we will notify you. You have two weeks to get the leak repaired to be eligible for a leak adjustment.
One adjustment includes a credit on the two highest bills leak reflected on.
We allow one adjustment per year - One adjustment = Two highest bills
*Residential and Commercial Accounts: We adjust the sewer portion of your bill down to minimum rate. Minimum rate depends on if you are residential or commercial. These rates can be found HERE.
*Apartment Accounts: We take an average of the sewer on your last 6 normal bills and drop the sewer portion of two highest bills down to that amount.
