Utilities

Utility Customers and New Applicants are serviced at City Hall. 

The City of Dallas offers a variety of electronic forms for APPLYING FOR UTILITIES SERVICE,

and an ONLINE PAYMENT PORTAL for making utility payments.

The US Postal Service continues to experience delivery delays. Unfortunately, this is impacting our customers' ability to submit payments to us on time. We share in our customers' frustrations as it takes time and resources to track down these late payments, which could be spent on more important matters.

If you choose to pay through your bank bill pay, please know that most banks use a third party to cut a physical check to mail it to us, which means there could be delays in us receiving it. 

The good news is that we offer several convenient ways to pay: We accept all payment types EXCEPT for American Express. 

*Online Portal (card or eCheck)

*Mobile App - mydallasga

*Drop Box 

*In person - Cash, check, money order, card (Discover, Visa, Mastercard, Apple Pay)

*Over the phone - Only Discover, Visa, Mastercard or Apple Pay

NOTICE TO CUSTOMERS WHOSE WATER HAS BEEN CUT OFF FOR NON PAYMENT:

A reconnection fee must be paid in addition to past due balance in order for services to be reconnected:

accounts in cut off status cannot pay online.

Please call us (770-443-8119) or come in person to City Hall to make your payment.  

A $15 reconnection fee is automatically charged once account is in cut off status - for same day reconnection, an additional $35 fee must be paid as well.

Next day reconnection fee is the $15 fee. 

PLEASE NOTE: PERSONAL CHECKS ARE NOT ACCEPTED FOR CUTOFF RECONNECTION PAYMENTS - CASH, CARD (Discover, VISA or MASTERCARD) OR MONEY ORDER ONLY.

*The City of Dallas Utilities offers a Senior Citizen discount on monthly bills - please click HERE to be redirected to the application.

Please note: There are requirements to be eligible for the discount

Helpful Links:

*Online Customer portal

*Water Leak Adjustment Form

*Water & Garbage Service Rates

*Water Supply & Conservation Plan - Metroplitan North GA WPD